Customer Testimonials

Very nice and helpful staff. Addily was awesome to work with and the finance team helped us get the best deal possible.

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The team at Fowler ford are beyond words!!!! I can't say enough about how they go above and beyond for there customers and all the hard work they do!! Addlyn was my salesman and absolutely amazing she was there every step of the way!! I'm looking forward to the future and continuing my business with team!! Thank you all so much again for everything you do!!!

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Everyone was very helpful, and even though we had an issue they were able to remedy it and get us back on track to purchase the perfect SUV! Addily was always there to answer questions and make the buying experience perfect!

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They took the time to answer all questions as i thought of them. They really showed they valued my time and respected my experience. The staff was knowledgeable and supportive of each other. It was a great experience.

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Addily is super responsive and accommodating! She has helped me with everything I needed after the sale. She made it a great car buying experience.

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Addily was super helpful, available, and easy to work with in every way. The rest of the process was seamless through her. They also made me an amazing deal that no one came close to matching.

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Fowler and Addy did an amazing job. We almost left with two cars! We look forward to coming back.

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Every one was so nice and helpful! This is my 4th car from Fowler ford

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It was a great truck buying experience. They found the F150 truck that I wanted and felt I got a good deal.

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Sophia, Kenley and Ludvin won us over with a team approach that included a personal touch, a commitment from management and a willingness to find common ground. We found the process very pleasant including the finance guidance with Austin. We have enjoyed the Fowler Toyota team for years on the wife’s Highlander and now the Fowler Ford Team for my F150 Lariat!

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Great sales team. Sofia was great to work with super nice and helpful. Finance guy Hal was top notch.

I purchased my truck from Fowler Ford in September 2020 and have returned for every service since, even though there are Ford dealerships much closer to my home. I especially want to thank Service Manager Jon Boyd for helping me with my recent catalytic converter repair. He worked with me on the price and gave me a generous discount in recognition of my loyalty as a customer. His help made a real difference, and I truly appreciate the time and effort he put into taking care of me. It means a lot to feel valued as a longtime customer. Thank you, ... Read More

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DealerRater - Nov 3, 2026

I purchased my truck from Fowler Ford in September 2020 and have returned for every service since, even though there are Ford dealerships much closer to my home. I especially want to thank Service Manager Jon Boyd for helping me with my recent catalytic converter repair. He worked with me on the price and gave me a generous discount in recognition of my loyalty as a customer. His help made a real difference, and I truly appreciate the time and effort he put into taking care of me. It means a lot to feel valued as a longtime customer. Thank you, Jon, and Fowler Ford! You’ve earned my continued business and my five-star recommendation.

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Great deal ship to work with. I came from out of state and they were ready for me. They got me out the door in 2 hours. Great people

Fowler Ford and Ben Pasha, my service advisor are top notch!

Sophia, Kenley and Ludvin won us over with a personal touch, a commitment from management and a willingness to find common ground. In my 50+ years of buying vehicles I can honestly say this was very pleasant. Excellent team approach.

Not very friendly especially the manager business conducted here is not correct or accurate i would recommend elsewhere if you can

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This is my 3rd vehicle I have purchased from Fowler Ford....and just like the first there team is absolutely amazing from support and going above and beyond Everytime!!!!!! Do yourself a favor if your in the market and ask for Addily Shotwell, Bryan McClung and Mr.Hal Smith. Great experience top notch to work with and looking forward to continuing my business with them!!!! Thank you all at Fowler Ford!!

I am very pleased with our experience in the service department. Not only did they complete the required tasks remotely at my house, but they also recommended changes that they could make the same day. Jesse was great!

Went in for a quick oil change and tire rotation about a month ago (9-26-2026) when I got my car back had hand prints covered in oil all over the out side of the car on my steering wheel on my roof by oil reset button handle to grab my door and 2 of my wheel caps bent from forcing them off… til this day I haven’t been updated on getting replacements or any type of compensation for the damage left to my vehicle………

⭐⭐⭐⭐⭐ I had a great experience with James Hodge Toyota, especially working with Josh Scott! He was fast, helpful, and seemed to genuinely have the buyer’s best interests in mind. The process was smooth and straightforward, and I appreciated how he worked with me throughout the experience. If you’re looking for a car and want someone who puts the buyer first, I would definitely recommend Josh Scott at James Hodge Toyota. Great service and a positive experience overall!

I recently purchased a new truck from Fowler Ford, and I couldn’t be more pleased with the experience. Thomas R. was exceptional from start to finish. He was knowledgeable, professional, and genuinely focused on helping me find the right truck for my needs rather than simply making a sale. Throughout the process, Thomas took the time to answer all of my questions thoroughly, explained every detail clearly, and never made me feel pressured. The entire transaction was straightforward, transparent, and surprisingly stress-free, which made a big difference. What stood out most was his patience, honesty, and commitment to customer ... Read More

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Google - Oct 10, 2026

I recently purchased a new truck from Fowler Ford, and I couldn’t be more pleased with the experience. Thomas R. was exceptional from start to finish. He was knowledgeable, professional, and genuinely focused on helping me find the right truck for my needs rather than simply making a sale. Throughout the process, Thomas took the time to answer all of my questions thoroughly, explained every detail clearly, and never made me feel pressured. The entire transaction was straightforward, transparent, and surprisingly stress-free, which made a big difference. What stood out most was his patience, honesty, and commitment to customer service. Buying a vehicle is a major decision, and Thomas made the experience both enjoyable and comfortable. I truly appreciate everything he did to help me drive away in the perfect truck. If you’re looking for a new vehicle, I highly recommend asking for Thomas R. at Fowler Ford. He delivers a level of professionalism and customer care that is hard to find. Thanks again, Thomas, for making this such a great experience!

I have one positive and only one positive thing to say mikah the guy who actually did the leg work selling showing and keeping in constant communication was absolutely fantastic. Everyone else and every other process absolute shut show. Walk in and out 0 down a week later oh we need 1000 down ohh two days after can u get a co signer the next day ohh we need 1300 since ur self employed. Mind you process starts July 17th 2026 two days in and it’s in the shop ac quit get it back after 5 days I have it 72 hours and it’s ... Read More

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Google - Oct 7, 2026

I have one positive and only one positive thing to say mikah the guy who actually did the leg work selling showing and keeping in constant communication was absolutely fantastic. Everyone else and every other process absolute shut show. Walk in and out 0 down a week later oh we need 1000 down ohh two days after can u get a co signer the next day ohh we need 1300 since ur self employed. Mind you process starts July 17th 2026 two days in and it’s in the shop ac quit get it back after 5 days I have it 72 hours and it’s back in the shop because it’s over heating 3 1/2 weeks later I get it back new radiator thermostat water pump mind you still not paid the down payment but mikah put me in a nice 2026 bronco sport while it was down that time which had 800 miles on it and I put over 4000 more on it. Then I get told my truck’s done, but I can’t pick it up until I go to finance Immediately if I wanted to get it picked up, If I felt like they were holding it hostage so I drugged my feet waited a couple of days went to pick my truck up. The service manager asked what took you so long to come pick your truck up. I have a job too just because it was convenient for you to get it done on Thursday it doesn’t mean it was convenient for me to pick it up on Friday. And I learned a lesson a long time ago. You always have to watch what you say cause you never know if there’s a fly on the wall listening or not so I go to pick my truck up and will be home. The finance guy can’t tell me what bank I was approved through because I still hadn’t been approved yet, but he couldn’t run Hyde and not text me back for four days when I asked them the same question via text when I’m standing in front of his face, but I’m a smart guy. I have two cell phones one of which was on Voice Memo recording the whole 48 minutes. I was there and I said I gotta run to the restroom real quick. I’ll be right back and I left my phone in front of said finance guy who this time didn’t take me in his office chose to do my business dealings out front in the lobby with other customers and coworkers at an ear shot to say I was irritated is an understatement to say, I was not pleasant the whole entire conversation is a given. I’ve had my truck a total of a week since I picked it up I was given false expectations on a zero down out the door because I wouldn’t have made that purchase that day otherwise and I’ve been lied to and avoided multiple times. Never mind you here we are. In October, I signed finally my loan paperwork on 4 September He was back in the shop on 14 September for another five days in which they were trying to get my warranty company to finance the issue. I was told it was gonna have to have injectors go to check engine light was on for three injectors. why not change all six of them they’re all gonna go out eventually in that area but whatever also three spark plugs I sent all the information wasn’t told that if I didn’t pay for the spark plugs to be done, those wouldn’t be done. I don’t know every part that is covered under my warranty i.e. I thought it was made to believe it bumper-to-bumper three months 3000 miles. I don’t have that much on there but regardless for them to tell me that I need to go back and look at my contract because it doesn’t cover maintenance things so they didn’t do it, but they didn’t tell me they weren’t going to do it which is fine again but the smart mouth that told me to go back and look at my contract wants to charge me $100 deductible on my warranty yet if he read my contract, he would see that if I have my service done at the dealership that I bought it from I don’t have to pay a deductible with all of that story being said if I I don’t think my injectors were replaced. I think my codes were reset and I was giving my vehicle back because I was calling continuously trying to get an update on my vehicle and I was becoming an annoyance and they couldn’t get it approved through the warranty company for them to pay for it. I.e. I’ve had the car back almost 3 weeks now and they still haven’t gotten it approved

Quick, friendly service at a good price. Will go back here.

The quality of their work is great. I find the service department has lacking in the area of communication and doesn't seem to be super comfortable on the technology needed in order to send over quotes and to send over payment links.

Sophia did a great job finding the Maverick I want. The purchase process was quick and easy. I would definitely recommend Sophia.

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We purchased a 2026 king ranch dually and got it shipped to Pennsylvania We worked with John and he was very professional throughout the whole process.

excellent service department

Awesome Communication and service performed! Very easy to work with !!

Allie was amazing. She was honest and supportive when selecting the right vehicle for me. If you do visit Fowler Ford, ask for Allie

If you need a car Allie is the best and she will work her butt off to get you approved and in something you love. If you’re looking for a vehicle Allie is your person to go to! Go see her!!!!

I brought my Bronco in for a service concern, and the technicians quickly identified the issue and completed the necessary repairs. From start to finish, the entire staff was friendly, professional, and helpful, making the experience smooth and stress-free. I’m very confident in the quality of their work and appreciate the care they showed throughout the process. They not only resolved my concern but also restored my confidence in my Ford. I’m very happy with the service I received and will definitely be returning to this dealership as my preferred Ford dealership going forward.

Great with the work trucks

transferred 3 times, after i told them what i needed I was put on hold for 30 minutes and then they hung up.

Wnat a huge difference in the quality of service now at Fowler Ford. My last two service appointments have been exceptional. I would definitely recommend Fowler Ford. Well done guys!

We are the new owners of this 2026 Explorer Platinum. Sophia was waiting for me for my appointment. Originally was going to look at another vehicle. After discussing and going over our trade in. Decided this Explorer was everything we wanted in it. Hal did a remarkable job in sales. Overall it was done via email and in person. Excellent Ford teamwork was done. I would highly recommend Fowler Ford. Great job to all in In making us happy with our purchase. Thank you.

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Dealership was very helpful and assisted me with my vehicle purchase. They made my process and decision to choose Fowler ford very easy and would be my first consideration if I am in the market for a new vehicle.

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By far the best experience we have had when buying a vehicle. Eli, Brian and Hal went over and above to find the vehicle we wanted. Everyone was so pleasant to work with.

I never leave reviews because I know every business can have a bad day. But I have had an experience I feel like I need to share. We had a driver side mirror get knocked off, not the dealer ships fault, obviously. But I called, we have a bumper to bumper warranty, which I didn’t think would cover the damage but I thought would be crazy of me not to at least ask since I spent so much on the warranty. Well, when I called the salesman laughed at me for asking and said why would they cover that ... Read More

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Google - Sep 4, 2026

I never leave reviews because I know every business can have a bad day. But I have had an experience I feel like I need to share. We had a driver side mirror get knocked off, not the dealer ships fault, obviously. But I called, we have a bumper to bumper warranty, which I didn’t think would cover the damage but I thought would be crazy of me not to at least ask since I spent so much on the warranty. Well, when I called the salesman laughed at me for asking and said why would they cover that it’s an accident, nothing wrong with their vehicle. Which is fair, just rudely stated lol I thought it was unnecessary. Well I further asked if that is something they can fix in their service department, or if that was an issue that I needed to take the vehicle somewhere else. He said they could take a look. It was a Saturday and I couldn’t make it in that day, so I asked if they were open on Sundays or if I should wait until Monday to bring it by. His response was “well are you at home with your family on Sundays or are you at work? Why would we be open on Sundays, no you can’t come on Sunday” in a very rude tone. Again, I didn’t expect them to be open, so all they had to do was say no. There would’ve been no argument from my end. I have patients all the time ask me if my office is open on Fridays and we nicely say no… had I heard my staff treat someone like that, especially someone who spent 70k, I would’ve been mortified and would’ve considered it a fireable offense. You just don’t treat people asking simple questions that way. So fast forward to Tuesday when I take it to the dealership, they again tell me the warranty won’t cover it so I go cancel my warranty, with no issues. The guy in finance goes and gets my odometer reading and discusses the cancellation with the service department. 2 hours later they call me and tell me it’s 800$ but my warranty covers it. I tell the guy we both know I cancelled my warranty based off your previous advice. He says “awwww mannnn, that’s too bad” in a very sarcastic tone… which I didn’t appreciate. So with all the disrespectful treatment I just let them know I’d like to just come get my vehicle and take it somewhere else which they politely say okay. When I dropped it off there was 2 1$ bills and one 5$ bill in the cup holder, so I placed it in the center console just in case. When I picked it up, the 5$ bill was gone. Long story short. Don’t trust this place, they are disrespectful, untruthful, and stole money from us. If a manager from the dealership wants to reach out I will gladly and calmly discuss my experience with them so that they can find employees who hopefully meet their standards of common decency.

Sales personnel were willing to work! Appreciate the experience I had with them

Services done to my vehicle were fine… they no longer run your vehicle through the car wash or vacuum the floor boards like they used to which is a bummer. My biggest complaint is that it took them 5 hours to do the oil change… and I even had an appointment! So if you have plenty of free time and nothing better to do than sit in a dealership waiting area then this is the place to go.

Rarely do you see this type of great customer service these days. Very grateful to Fowler Ford and specifically Ashleigh in getting to the bottom of issue.

Fast and friendly service. Kept me informed throughout the process.

I had a great experience with Ford! Everyone was very detailed and thorough throughout the entire process, and Andrew was especially great to work with. He was helpful, professional, and made the experience easy from start to finish. They were also quick to address and resolve anything that needed to be fixed. Overall, I’m very happy with my experience and would definitely recommend them!

Their team take care of their customers. Thank you Fowler.

Fowler Ford did a great job of taking care of the recall on our Ford F150. The service tech who came to our home was very respectful and took care of us quickly.

SEVICE DEPT IS BAD IN SERVICE AND CUSOMER SERVICE MNGR JOHN AND STAF ETHAN AND THE REST DID ME WRONG THE FIXED MY CAR FOR DAMAGES THEY CAUSED BUT THE SABATOGED MY CAR THEY WRAPPED OLD HOSE THAT THEY REPLACED TO MY ELECTRIC FAN SO MY CAY OVERHEATED I CALLED JOHN IMEDIATTELY DENIED IF ANY DAMAGES OCCURE FROM CAR OVERHEATING ILL DIRE TAKE BACK TO THEM DONT USE THE SERVICE DEPT AVOID THIS DEALER

I’ve had better communication and concerns with Fowler than other Ford dealerships in the area

Fowler Ford did an excellent job completing safety recalls on 2 of our vehicles. I was glad to be able to utilize the Ford mobile service and didn’t have to wait at the dealership for the work to be completed. The Ford technician was very thorough and completed the work quickly.

No hidden charges great deal ty Fowler

Everyone at Fowler Ford was exceptional!

I am so happy with my experience with Fowler Ford. I work with Ben Pasha and he is the best! He is so patient with me and is always willing to answer my questions. I have taken my Bronco into Fowler a few times and I have been more than happy each time. I have had quite a few recalls on my Bronco but Ben at Fowler has made it so easy to just drop it off in the morning and pick it up later in the day. This last time I took it in for more recall issues and ... Read More

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Google - Jul 21, 2026

I am so happy with my experience with Fowler Ford. I work with Ben Pasha and he is the best! He is so patient with me and is always willing to answer my questions. I have taken my Bronco into Fowler a few times and I have been more than happy each time. I have had quite a few recalls on my Bronco but Ben at Fowler has made it so easy to just drop it off in the morning and pick it up later in the day. This last time I took it in for more recall issues and I ended up needing an oil change too. They did the recalls, the oil change and rotated my tires. I also had purchased some door pockets for the back seat doors to go over the mesh pockets that came with the Bronco. I asked if the service department would be able to install them for me. Unfortunately, the pockets didn’t come with screws but luckily the people in the service department had screws that would work and they installed them for me. I’m so thankful bc I could have done it myself but I think they look better being put in by professionals. I had to pay for them to install them but I was more than willing to pay the service charge. Overall, I am more than happy with my experience with Fowler Ford and especially with Ben Pasha. He is so nice, professional, communicative and patient! I am not very educated when it comes to cars so even when I ask a stupid question he doesn’t make me feel dumb. Anyway, I would recommend Fowler to anyone.

Sofia was an excellent salesperson. She communicated and talked with us through the entire process. She went above and beyond to ensure we were satisfied with our purchase. The financing process was smooth and was quite quick and we appreciated that. We are repeat customers and plan to remain that way.

I spoke to Tracey originally and she got me set up. Super nice, well spoken and eager to help! When I arrived I was greeted by Benson, his communication was great and he got me in and out! If you have a Ford and are in the Tulsa area, this place has a group people that do care to provide great service! They have obviously made lots of great changes, and whoever they have running service now has their team operating like a team. Relieved to find these guys!

Took my ford-f150 to get a recall update cpm and a oil change. The update was corrupted at the end and the check engine light came on the next day. Took it back and they re-downloaded the update and as they were pulling the truck into the lift they broke the passenger mirror and they replaced it but ofcourse it doesn't match the color of all the rest black plastic parts. Then we got it home and the oil was a court low so they didn't even do that right. All we kept getting was apologies after apologies ... Read More

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Google - Jul 16, 2026

Took my ford-f150 to get a recall update cpm and a oil change. The update was corrupted at the end and the check engine light came on the next day. Took it back and they re-downloaded the update and as they were pulling the truck into the lift they broke the passenger mirror and they replaced it but ofcourse it doesn't match the color of all the rest black plastic parts. Then we got it home and the oil was a court low so they didn't even do that right. All we kept getting was apologies after apologies but no compensation for the time to be with out the truck 3 different times. Manager said all they could do is fix the problem. I was polite every time but the oil being low was the last straw. So I am letting everyone know they are not responsible enough to work on your vehicle. They could have really messed up the truck with the bad update, oil being changed wrong and careless with it.

Ashleigh the service adviser at Fowler Ford is the best! I was having a problem with the restraint system on my Ranger and the other dealer was going to charge me $200 to analyze the problem even though the truck was still under warranty. Ashleigh took care of the problem; it was covered under warranty and didn't cost me anything. Now that is good service!

Joe was absolutely fantastic. We told him what we wanted and could afford and he made it happen for our family. He was very friendly and professional. He helped me put my baby seat into my new car as well. We will recommend this dealership and Joe to anyone we know ! We will also be coming back here from now on to upgrade our vehicles. Thank you Joe you were absolutely wonderful.

We were given ample time to look. We were given options. Micah and Thomas did great jobs tending to us.

Fowler Ford is absolutely amazing! Highly recommend working with Allie! She listened to us and helped us met our needs and more! The finance managers were great and very transparent! Austin stayed late to help us finish out our deal! We look forward to future business at Fowler Ford!

Great new car buying experience!! I got the vehicle I wanted for the price I wanted (having done my research in advance). Very helpful crew without being pushy!

My salesman, Chase, knew how to get things done. The entire transaction was buttery smooth and I'm very happy with my vehicle.

Long on expectation... Short on Delivery

I brought my vehicle to Fowler Ford for several concerns during the same service visit, including an exhaust issue, sunroof issue, seat repair, and a noise near the passenger-side window/trim area. My vehicle was there for roughly 13 days, and the overall communication and timeline were frustrating. The seat was the only item that was actually repaired, and even then, a trim piece on the seat appears to be falling off and will not stay attached properly. The seat parts had already arrived, but after being told the vehicle would be ready on Monday, I was later told I may ... Read More

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Google - Jun 3, 2026

I brought my vehicle to Fowler Ford for several concerns during the same service visit, including an exhaust issue, sunroof issue, seat repair, and a noise near the passenger-side window/trim area. My vehicle was there for roughly 13 days, and the overall communication and timeline were frustrating. The seat was the only item that was actually repaired, and even then, a trim piece on the seat appears to be falling off and will not stay attached properly. The seat parts had already arrived, but after being told the vehicle would be ready on Monday, I was later told I may need to return the rental or potentially pay for it until the following Monday. Once it was made clear that I was not paying for the rental due to delays on their end, the repair was completed the same day. I was also charged an additional inspection fee that was not clearly explained ahead of time. The exhaust issue was already visible and identified before the vehicle was brought in, so I did not feel the charge was reasonable or well communicated. The biggest issue is that the passenger-side trim piece near the window is now falling off and will not stay in place. That was not happening before the vehicle was brought in. I was told I could bring it back, but after already being without my vehicle for nearly two weeks, I do not have much confidence in bringing it back again. Overall, I was disappointed with the length of time, communication, added charges, and the fact that my vehicle now has an issue it did not have before.

Fowler Ford , Such a blessing to do business with .

horrible service. Would not recommend at all!

TRASH... internet "sales" person literally said " OK, no worries man. I wanted to chat with you about this and see if it was possible but I can’t just do things super fast. If you don’t like Ford then tell her to check this vehicle out and see if she likes it….? Me. ... Thank god I didnt drive up there cause super fast makes no sense when all I did was refer to MY Previous message that answered your question. Soooo yeah super fast played no part in this... So either you SUCK at selling cars ... Read More

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Google - May 28, 2026

TRASH... internet "sales" person literally said " OK, no worries man. I wanted to chat with you about this and see if it was possible but I can’t just do things super fast. If you don’t like Ford then tell her to check this vehicle out and see if she likes it….? Me. ... Thank god I didnt drive up there cause super fast makes no sense when all I did was refer to MY Previous message that answered your question. Soooo yeah super fast played no part in this... So either you SUCK at selling cars cause ???? BUT TO TELL ME TO GO GET THE OTHER. COOL... ILL SCREEN SHOT ARE CONVO AND HEAD TO THE... IDK SALES MGR hope you do good at something SUPER FAST Salespersin. Okay sir have a nice day. Idk what part of what I said you took to heart. I’m not the one who hurt you today. All I said is if your wife likes this one let me know. She’s clearly the decision maker in the family. By the way this one just sold. So it doesn’t even matter. Hope you have a good day sir. Take care. AND THE BEST PART WAIT FOR IT TRUCK SOLD YESTERDAY!!!!!!!!!!!! AND WHILE THIS CONVO WAS GOING ON SAID SALES PERSON DELETED POST/AD.!! SO QUESTIONS IS IF THEY ARE THIS NO CARING ON YOUR TIME WITCH IS MONEY HOW WOULD YOU TRUST YOUR MONEY WITCH IS YOUR TIME FOR THEM ? LIES FROM START SMH

Y'all need to improve your automated phone system it sucks

brought my 2020 F-150 in for a routine oil change and overall I’m very disappointed with the lack of attention and communication during my visit. At least three different employees drove or handled my truck, yet nobody noticed or addressed the service/engine light that was clearly illuminated on the dashboard. After the service was completed and my truck was brought around, I asked the service advisor what they found regarding the warning light. He didn’t even know there was a light on at all. I then had to personally bring him outside and show him the issue. He ... Read More

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Google - May 17, 2026

brought my 2020 F-150 in for a routine oil change and overall I’m very disappointed with the lack of attention and communication during my visit. At least three different employees drove or handled my truck, yet nobody noticed or addressed the service/engine light that was clearly illuminated on the dashboard. After the service was completed and my truck was brought around, I asked the service advisor what they found regarding the warning light. He didn’t even know there was a light on at all. I then had to personally bring him outside and show him the issue. He brought out another mechanic who connected a handheld diagnostic scanner, which produced two codes, but beyond that no actual diagnosis, explanation, or follow-up was provided. This left me feeling like the concern was overlooked entirely until I pointed it out myself. A warning light on a customer’s vehicle should be one of the first things noticed and communicated about during service, especially when multiple employees interacted with the vehicle. I expect better attention to detail, better communication, and a more thorough inspection process from a Ford dealership service department.

SERVICE DEPARTMENT SUCKS. 0/10 We took our car a total of 4-5 times to them for simple things, so much back and forth of what was fixed and what was not fixed. I just wanted things that were under warranty fixed and now that they are fixed, I will never go back to this dealership. John the service manager has no customer service whatsoever. Very rude! Only time he cared was when he found out that we bought our car brand new from Fowler Ford a year ago. His attitude was disgusting. The other service department employees didn’t know what ... Read More

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Google - May 11, 2026

SERVICE DEPARTMENT SUCKS. 0/10 We took our car a total of 4-5 times to them for simple things, so much back and forth of what was fixed and what was not fixed. I just wanted things that were under warranty fixed and now that they are fixed, I will never go back to this dealership. John the service manager has no customer service whatsoever. Very rude! Only time he cared was when he found out that we bought our car brand new from Fowler Ford a year ago. His attitude was disgusting. The other service department employees didn’t know what was going on half the time. Service techs missed little things every time we got our car back and I would have to go in and correct them. Why should I have to be the one that double or triple checks their work?? Horrible experience. When we bought our car it was also not a good experience. I should have never bought our car at this dealership or had warranty work done here.

I purchased a 2017 Ford F-150 from this dealership in January. After driving only 3,319 miles, the transmission completely failed. This is not normal wear and tear—it’s a major failure almost immediately after purchase. Before buying, the Carfax showed the truck had been taken to a transmission shop shortly before being traded in. I specifically asked about this and was told it was “only inspected” and that nothing was wrong. Given how quickly the transmission failed, that explanation is highly questionable. After the complete failure, I requested documentation showing what was actually inspected prior to sale. The only record provided ... Read More

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Google - Apr 29, 2026

I purchased a 2017 Ford F-150 from this dealership in January. After driving only 3,319 miles, the transmission completely failed. This is not normal wear and tear—it’s a major failure almost immediately after purchase. Before buying, the Carfax showed the truck had been taken to a transmission shop shortly before being traded in. I specifically asked about this and was told it was “only inspected” and that nothing was wrong. Given how quickly the transmission failed, that explanation is highly questionable. After the complete failure, I requested documentation showing what was actually inspected prior to sale. The only record provided shows the transmission was checked for leaks and marked as “passed.” There were no diagnostics, no evaluation of shift quality, and no meaningful inspection of the transmission. In other words, the transmission was not truly inspected. Instead of addressing these concerns, the dealership ignored follow-ups, deflected responsibility, and ultimately stated there was “no reason to communicate further.” They have chosen to hide behind an “as-is” sale. However, “as-is” does not excuse situations where a material issue may not have been disclosed or where the inspection process was insufficient to identify a known or developing defect—especially when there is documented prior transmission service immediately before trade-in. I was not asking them to cover the full repair—only a minimal goodwill gesture—and they refused. If you’re considering buying here, do not rely on their inspections. Get an independent inspection and verify service history yourself. Based on my experience, I would not recommend this dealership. Edit: I contacted the transmission shop listed on the Carfax and confirmed the vehicle was brought in for a diagnostic immediately prior to trade-in, with notes on file. They would not release details without the previous owner. This was not a routine check—vehicles are taken in for diagnostics because there is a problem. That directly contradicts what I was told at the time of sale. Meanwhile, the dealership’s “inspection” consisted of nothing more than checking for leaks and marking the transmission as “passed,” with no meaningful evaluation. When I raised this, the saleswoman repeatedly refused to provide manager contact information or facilitate escalation despite multiple requests. Follow-ups were ignored, and management never contacted me. Communication was ultimately cut off with the statement that there was “no reason to communicate further.” This reflects a clear pattern of bad faith handling of a legitimate concern involving a major failure shortly after purchase.

Probably my worst car buying experience of all time they tried to jack up my note with high interest didn’t give me the floor matts and organizer as promised file a compliant with corporate and never heard back from them. I high recommend going to any other Toyota dealership than this one I’ve sent two of my friends else to Jim Norton who have both gotten new camrys. Will never buy a car from here again or recommend it.

I previously serviced my truck at Fowler Ford service department and had a positive experience. About a year later, I was contacted regarding new ownership and invited to participate in an event aimed at increasing their used vehicle inventory. As part of that outreach, I was offered a complimentary oil change in exchange for bringing my F-350 in for appraisal. I agreed and completed the visit without issue—until it came time to honor the oil change. At that point, I was informed the “complimentary” service only covered five quarts of oil. For a diesel truck, that doesn’t even ... Read More

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Google - Apr 16, 2026

I previously serviced my truck at Fowler Ford service department and had a positive experience. About a year later, I was contacted regarding new ownership and invited to participate in an event aimed at increasing their used vehicle inventory. As part of that outreach, I was offered a complimentary oil change in exchange for bringing my F-350 in for appraisal. I agreed and completed the visit without issue—until it came time to honor the oil change. At that point, I was informed the “complimentary” service only covered five quarts of oil. For a diesel truck, that doesn’t even come close to meeting the requirements. This is not a gray area—the dealership has my full service history and knew exactly what vehicle I own and what it requires. Presenting a “free oil change” under those circumstances, then limiting it to a fraction of what’s needed, is misleading. It reflects either a lack of internal alignment or a deliberate attempt to get customers in the door under incomplete terms. Either way, it falls short of the level of transparency and professionalism I expect when doing business.

Ford services dropped the ball and now I will have to file an insurance claim to get steering wheel replaced ! Repair we’re going to be paid for by a third party after steering wheel was damaged. Ford service person didn’t notice all the damage(I.e being bent steering wheel). While in a hurry on lunch to pick up truck that was said to be ready, after they had truck for 2 week,battery was dead, not ready making me late back to work. On way back I noticed all wasn’t fixed. I texted , I called. Sent pictures. ... Read More

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Google - Mar 25, 2026

Ford services dropped the ball and now I will have to file an insurance claim to get steering wheel replaced ! Repair we’re going to be paid for by a third party after steering wheel was damaged. Ford service person didn’t notice all the damage(I.e being bent steering wheel). While in a hurry on lunch to pick up truck that was said to be ready, after they had truck for 2 week,battery was dead, not ready making me late back to work. On way back I noticed all wasn’t fixed. I texted , I called. Sent pictures. Took it back the next day. They had already closed claim and third party said I accepted as is. After fighting this for 3 months, claim was closed! Fowler service can’t get anywhere, I have to consistently call to get any info. I’ve gone in twice to talk with the GM , sent the video proof with the mileage showing lower miles than before they documented. It’s like the fact I bought this truck at Fowler brand new and had it serviced there didn’t matter. I think I’ve been written off from service and it will definitely affect my next purchase elsewhere! ! Service department isn’t what it used to be!

We bought a New 2025 Ford truck and bought the paint and interior warranty that was extra. We have called at least 5 times and no one at the dealership can tell us where to go with our paint issues. They all take our number and say they will call us back. No one ever does. This is a scam sold by the finance guy! Do not buy it. It’s a waste of money.

Sorry place. They said no leaks on a truck that don't have a dip stick it has plug so you got crawl under pull plug check transmission fluid. It was low i put 3 quarts in it one was Lucas cause it renews of fluid and it leaked bad. A/c and heater did not work like they said it did i wasn't worried about that I can fix it. Then they said they will put it in shop and two days later they said they refunded me. I even told them donny pick it up if your keeping ... Read More

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Google - Feb 27, 2026

Sorry place. They said no leaks on a truck that don't have a dip stick it has plug so you got crawl under pull plug check transmission fluid. It was low i put 3 quarts in it one was Lucas cause it renews of fluid and it leaked bad. A/c and heater did not work like they said it did i wasn't worried about that I can fix it. Then they said they will put it in shop and two days later they said they refunded me. I even told them donny pick it up if your keeping it. And the first guy i talked to when I called never called me back then stopped answering then next day went to voice mail

BEWARE! I took my truck in for a diagnostic because my check engine light was on. I did not sign anything or agree to any repairs when I dropped it off. It took 3 days for them to get me a diagnostic, and they charged me over $250 to tell me what was wrong! I was never told it was going to cost me anything or I would not have taken my truck here. Then, they changed the oil and made me pay for it, even though I never agreed or asked for my oil to be changed because I had just ... Read More

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Google - Feb 24, 2026

BEWARE! I took my truck in for a diagnostic because my check engine light was on. I did not sign anything or agree to any repairs when I dropped it off. It took 3 days for them to get me a diagnostic, and they charged me over $250 to tell me what was wrong! I was never told it was going to cost me anything or I would not have taken my truck here. Then, they changed the oil and made me pay for it, even though I never agreed or asked for my oil to be changed because I had just done so three weeks prior! So, now I am out over $350.00, and all I have is a quote that is 2.5 times higher than the other company I received a quote from. Absolute scam, absolute ripoff. Never again will I take a vehicle here, and I will NEVER recommend them to anyone I know.

was lied to about out the door price..talk over the phone about tt&L included.. and made me pay 4300 once tittle was sent to texas

Saw the finance guy lie to my parents and riverside ford still hasnt resolved it

Please be careful. Learn from my mistake. These people will say anything to get you to buy. They will straight up LIE. I know this because they did it to us. If you are reading this and have had the same experience please contact the better business bureau ASAP!! They can not keep doing this to customers!!

I purchased a Ford Ranger from Fowler along with several add-ons, including a wheel and tire warranty and prepaid maintenance. My recent service experience was unacceptable. Despite scheduling in advance, the service department refused to perform my recall, claiming they were "too busy." Furthermore, I was told a nail in my tire wasn't covered by my warranty. The representative told me, "They get you with the fine print," yet upon my own review of the contract, the damage was clearly covered. Due to this breach of trust, I initiated a cancellation of all warranties and ... Read More

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Google - Jan 20, 2026

I purchased a Ford Ranger from Fowler along with several add-ons, including a wheel and tire warranty and prepaid maintenance. My recent service experience was unacceptable. Despite scheduling in advance, the service department refused to perform my recall, claiming they were "too busy." Furthermore, I was told a nail in my tire wasn't covered by my warranty. The representative told me, "They get you with the fine print," yet upon my own review of the contract, the damage was clearly covered. Due to this breach of trust, I initiated a cancellation of all warranties and service plans on 12/23/25. After weeks of silence, I finally received the necessary forms from Garrett Price and Robert Powell on 1/13/26. I signed and returned them immediately. Since then, I have sent follow-up emails on the 16th and 19th requesting confirmation and a timeline for the loan credit, but I have received zero response. Based on other reviews, this lack of accountability seems to be a pattern. I am filing this complaint along with a complaint to the BBB in hopes of finally receiving a resolution and the refund I am owed.

Let me start by saying I’ve been very pleased with Bill Knight Ford as a whole up to this point. I will also say some issues with vehicles are very hard to diagnose and I know this. This experience was absolutely one of the bad ones. My service advisor was good but the tech or techs that checked out my truck (F350 diesel)for “exhaust smell in the cab when drawing outside air” and “DEF gauge just reading full all the time”. The first communication was “they checked it out and couldn’t find any leaks but the tech ... Read More

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Google - Jan 9, 2026

Let me start by saying I’ve been very pleased with Bill Knight Ford as a whole up to this point. I will also say some issues with vehicles are very hard to diagnose and I know this. This experience was absolutely one of the bad ones. My service advisor was good but the tech or techs that checked out my truck (F350 diesel)for “exhaust smell in the cab when drawing outside air” and “DEF gauge just reading full all the time”. The first communication was “they checked it out and couldn’t find any leaks but the tech did say he doesn’t have a good sense of smell” is absolutely absurd. Along with “the DEF sensor isn't showing any faults”. Now I’m no mechanic but I feel like maybe have someone that can smell even a little bit sit in this truck while it’s idling. And would a sensor show a fault if it’s still reading? I say that because the sensor is technically still working it’s just not working properly. I did some research while the truck was in their shop and found several things that should be checked for both of those issues because they both seem fairly common. It’s really seeming like if it’s not going to read an issue in the computer it’s no issue at all to them. They alap “completed an oil change” but the sticker on the windshield is the same one that was there when I dropped it off and The oil life still shows 28% left. It’s hard to trust they actually did that service now. Was that $95 down the drain??? All in all 2 stars because they didn’t deliver this time. I’ll take it to another dealership closer to home next time. I know people just write reviews when the experience was bad most of the time and I want to say again that all of my experiences from buying the truck to the other two times it’s been there for service were great but this one leaves a bad taste in my mouth.

i cannot get a response from finance or warranty pricing they have ai bot with no followup!!! there sales mgr will lie to you (rob powell) will do nothing to resolve or reasonably discuss an issue. he will however clearly detail pricing portrays if a vehicle is being represented as used with miles!!! sure wont miss dealing with him on any fiture deals!!!!

Do not buy anything from this place! Terrible place to do business with. I drove 2 and a half hours to buy a truck. test drove it agreed to buy it they then tell me they had trucks mixed up on the price. then wanted thousands more from me. DO NOT DO BUSINESS WITH THIS SHADY PLACE unless you like being screwed over! Wish i could give then zero stars!

Pressure sales tactics, blatant lying about features on the vehicle, they sold me a dodge challenger with bad tires, sticky buttons, faulty seatbelt and lied about it having remote start and they tried to just say “whoops I was wrong oh well” but I had to make a stink about it for him to add remote start after they refused to take this car back! They put in writing they would fix the hood/bumper alignment if I bought the car RIGHT NOW the bumper is still not fixed. I’ve called every day and I can tell they’re ... Read More

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Google - Dec 3, 2025

Pressure sales tactics, blatant lying about features on the vehicle, they sold me a dodge challenger with bad tires, sticky buttons, faulty seatbelt and lied about it having remote start and they tried to just say “whoops I was wrong oh well” but I had to make a stink about it for him to add remote start after they refused to take this car back! They put in writing they would fix the hood/bumper alignment if I bought the car RIGHT NOW the bumper is still not fixed. I’ve called every day and I can tell they’re just annoyed with me for asking them to do what they promised to do! Thomas the salesman is unprofessional and rude, but he’s good at pressuring people to BUY NOW. I regret doing business with these people so much at this point. As of right now there is still no scheduled date to fix the hood. “It’s your problem now” mentality, business as usual for this slum lot it seems.

It took two weeks to get my pickup. Lots of delays and issues with finance and used car department. When it finally arrived it was dirty inside and out, only twenty miles worth of fuel in the tank, and no temporary tag. The salesman Roy was a pleasure to work. I can’t say the same for the rest of the dealership.

Better off dealing with a scamming mobile mechanic. I was told they couldn't get my vehicle to start and had to use their battery pack in order to start it. Instead of telling me the CCA & CA were low for the vehicle. I was also told I had a bad leak. I still haven't seen any oil come from my vehicle. 0/10 would NOT recommend. I came here because Riverside customer service sucked and they're right by me. I bypassed convenience, just to be lied to.

Just another Dealership that plays game. Had put a deposit down on ordering a 2026 f-150 Raptor and asked several times, including to have it in writing that the dealership was going to sell me the truck at MSRP. They placed my order today and then added an additional $10,000 markup over what was told to me these last 30 days. I have everything in writing but not going to post the evidence as not looking to get anyone fired over this. Classic Bait and Switch from a stealership trying to make money. I understand that's how capitalism works. Just figured I ... Read More

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Google - Oct 25, 2025

Just another Dealership that plays game. Had put a deposit down on ordering a 2026 f-150 Raptor and asked several times, including to have it in writing that the dealership was going to sell me the truck at MSRP. They placed my order today and then added an additional $10,000 markup over what was told to me these last 30 days. I have everything in writing but not going to post the evidence as not looking to get anyone fired over this. Classic Bait and Switch from a stealership trying to make money. I understand that's how capitalism works. Just figured I found an honest dealership in my search. I canceled my order and asked for my deposit to be refunded today. Wouldn't do business with this dealership based on principal. No way to know once the truck shows up they don't try more games.